Ask, and the usual answers.

Trying and buying

Is there a trial?

Every plugin has one: the whole plugin for 14 days, no account and no email. After that it keeps working but stops saving into your session, until a code unlocks it.

How do I buy?

Press Buy and pay. Your receipt and code come by email within a minute, from Lemon Squeezy, who handle the payment. Prices include VAT.

Do I need an account?

No. Not for the trial, not to buy, not to unlock. There are no accounts.

The license

How does the code work?

Paste it into the plugin. It needs the internet that once; after that the license is checked on your machine.

How many machines?

Up to five. Retiring one? Release this machine, in the plugin, frees its seat.

What if your server is down, or you stop?

A licensed plugin keeps working: the license is checked on your machine. Only unlocking a new machine needs the server.

Updates

Are updates free?

Within a version, yes: every 1.x update is free, from the same download, and your code keeps working. A version 2, if there is ever one, costs less if you own version 1.

Where do I get the latest version?

The product page’s download is always the latest, and the changelog lists every version. The trial and the full plugin are the same file.

Formats and DAWs

Which formats and DAWs?

VST3® on macOS and Windows, AU on macOS, universal for Apple silicon and Intel, tested in Logic Pro and Ableton Live. The synths also run standalone.

Is there a manual?

The synths come with a PDF manual, and every plugin’s ? button opens a short guide.

Files

Where are my presets and settings?

Presets you save go to ~/Library/Audio/Presets/Helder Audio/, in a folder per plugin. Your settings and your licenses live in ~/Library/Application Support/Helder Audio/. Each plugin writes a log to ~/Library/Logs/Helder Audio/, which is the file to send with a bug report.

Something is wrong

Something is not working.

Email support@helderaudio.com with the plugin and version (in its About box), your DAW and OS, what happened, and the log if you have it. Fixes go in the changelog by name.

I want my money back.

Within 14 days of buying, with no machine unlocked (Release this machine frees one), email me and I refund it. Otherwise, if it doesn’t work as described and I can’t fix it, I refund it. The refund policy has the rest.